All Sales Are Final
Due to the personal nature of jewelry and hygiene considerations, Charmed Love does not accept general returns or exchanges.
Earrings are strictly final sale for hygiene and sanitary reasons.
We do not provide refunds or exchanges for:
- Change of mind
- Personal preference
- Ordering the wrong item
- Sizing preference
- Items that have been worn or used
- Normal wear and tear
- Damage caused after delivery
- Improper use, handling or storage
Damaged, Defective or Incorrect Orders
If an item arrives damaged or defective, or if you receive an incorrect item due to a fulfillment error, please contact Charmed Love promptly after delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging where relevant
After reviewing your claim, we will determine the appropriate resolution, which may include a replacement or refund when applicable.
Items damaged through wear, accidents, misuse, improper care or storage after delivery are not considered damaged-on-arrival merchandise.
This policy does not limit any rights you may have under applicable law.
Contact Us
For assistance with a damaged, defective or incorrect order, please contact us at shopcharmedlove@gmail.com.